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Deskripsi Pekerjaan
Job Description
Location: Jakarta, Indonesia
Only candidates with the legal right to work in Indonesia will be considered. Please note that applicants without this eligibility will not be considered.
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Position Summary
We are looking for a Service Operations Supervisor to join our Service Operations team in Jakarta.
The Service Operations Supervisor is responsible for leading the end-to-end service operations of the Jakarta office – including managing the workshop and field service activities, coordinating engineers and technicians, ensuring compliance to all QHSE standards, and driving high customer satisfaction. The role plays a critical part in ensuring optimal manpower utilization, structured service delivery, and strong customer partnerships.
What You Will Be Doing
QHSE, Integrity & Compliance
Position requirements:
Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Relocation assistance is not available for this position.
Type of Contract
Permanent
Location: Jakarta, Indonesia
Only candidates with the legal right to work in Indonesia will be considered. Please note that applicants without this eligibility will not be considered.
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Position Summary
We are looking for a Service Operations Supervisor to join our Service Operations team in Jakarta.
The Service Operations Supervisor is responsible for leading the end-to-end service operations of the Jakarta office – including managing the workshop and field service activities, coordinating engineers and technicians, ensuring compliance to all QHSE standards, and driving high customer satisfaction. The role plays a critical part in ensuring optimal manpower utilization, structured service delivery, and strong customer partnerships.
What You Will Be Doing
QHSE, Integrity & Compliance
- Ensure all activities comply with Company and Corporate Policies, Code of Conduct, ISO standards, Quality Management System, Compliance and HSE requirements.
- Support internal and external audits.
- Promote continuous improvement of processes and procedures.
- Maintain safe, clean, and compliant working areas in line with required standards.
- Organise and manage field service and workshop operations to meet business objectives and exceed customer expectations.
- Lead the Service & Support Team in developing service pipelines and managing overall revenue for the Rolls-Royce market.
- Review job schedules to ensure all service jobs are executed on time and delivered according to plan.
- Assess, monitor, and ensure adequate manpower availability with high utilisation.
- Ensure dismantling, inspection, repair, and assembly of RR engines are performed using correct procedures in accordance with Rolls-Royce manufacturing standards.
- Ensure all tools and equipment, including special tools, are properly maintained, safe, and available for use.
- Diagnose mechanical and electrical issues and ensure appropriate follow-up actions.
- Supervise technicians and service engineers in their daily workshop and field activities.
- Lead competency planning and training needs analysis for RRS Indonesia personnel.
- Drive knowledge transfer programs, particularly from Expatriate Advisors to local engineers and technicians.
- Maintain strong communication and relationships with customers to achieve high levels of satisfaction.
- Collaborate with Account Managers and Heads of Departments to develop opportunity budgets and business cases, supporting business growth.
- Liaise with RRS Indonesia headquarters and branches regarding product support, logistics, accounting, HR, and administrative matters.
- Ensure all technical reports and required documentation are completed accurately and submitted on time.
- Execute any ad-hoc duties assigned by management.
Position requirements:
- Min Diploma or Bachelor’s degree in Engineering (Mechanical/Electrical) or equivalent technical discipline.
- Strong experience in service operations, workshop supervision, and field service execution.
- Demonstrated ability to lead technicians and service engineers.
- Strong commitment to QHSE standards and compliance.
- Excellent communication and stakeholder management skills.
- Ability to diagnose and troubleshoot mechanical and electrical issues effectively.
- Experience in power systems, industrial engines, or marine/energy sectors.
- Exposure to budget planning, service pipeline development, and utilization forecasting.
- Supervisory experience in a multinational engineering or technical environment.
- Hands-on knowledge of engine systems (preferably Rolls-Royce or similar heavy industrial engines).
Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Relocation assistance is not available for this position.
Type of Contract
Permanent
Tentang Posisi Service Operations Supervisor
Service Operations Supervisor di Rolls-Royce adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.
Pekerjaan di kategori Operasional umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.
Tips Melamar Service Operations Supervisor di Rolls-Royce
Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:
- Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Service Operations Supervisor di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
- Riset singkat tentang Rolls-Royce: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
- Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Service Operations Supervisor, bukan sekadar paragraf umum.
Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.
Estimasi Gaji & Total Kompensasi
Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.
Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Service Operations Supervisor.
Persiapan Interview untuk Posisi Service Operations Supervisor
Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Service Operations Supervisor, pelamar umumnya melewati beberapa tahap berikut:
- Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
- Interview teknis / studi kasus: relevan untuk bidang operasional, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
- Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
- Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.
Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.
Waspada Penipuan Rekrutmen
Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:
- Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
- Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
- Cek konsistensi informasi lowongan dengan halaman karir resmi Rolls-Royce bila tersedia.
Bila menemukan kejanggalan, laporkan ke [email protected]. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.
Jelajahi Lowongan Serupa
Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:
Pertanyaan yang Sering Ditanyakan
Bagaimana cara melamar lowongan Service Operations Supervisor di Rolls-Royce?
Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.
Berapa kisaran gaji untuk posisi Service Operations Supervisor?
Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter Rolls-Royce.
Apakah lowongan Service Operations Supervisor ini masih dibuka?
Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.
Apakah InfoLoker.id memungut biaya pelamar?
Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.
Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.
Lowongan Serupa
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