Quality Assurance Coordinator

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: QA Coordinator

QA Coordinator will need to work closely with the QA Manager to manage customer claims to ensure all customer claims are resolved promptly as well as managing suppliers on quality control system to ensure quality products meet brand standards and customer expectations. Working with QA in other regions to share knowledge and experience, including communicating with suppliers for feedback and solutions.

Supervisory Responsibilities:

• None

Duties and Responsibilities:

• Communicate effectively between offices regarding material color and specification issues.
• Track, analyze and issue complete monthly Claim Tracking Report, Visiting Report and Pre-Inspection Report to internal and external customers on time and accurate.
• Trace quality report of suppliers appropriately (e.g. inspection report, non-conformity handling report, lab test report, RSL report, etc.)
• Maintain and ensure suppliers to provide and send lab test report for all materials shipped to customers.
• Perform quality pre-Inspection and material testing to ensure it is meet customer specification and/or meets minimum customer acceptance level.
• Sends claim acknowledgements to the factories.
• Handle and follow up customer factory claims and/or complaints on materials upon direction and indications from MCP/QA Mgr.
• All claims and/or complaints should be verifying, inspecting, assessing and resolving in timely manners and appropriately as company direction.
• Reconcile with QA Manager on customer factory claims and/or complaints
• Arrange outside quality test related to MCP activities
• Create and maintain good filing system and easy tracking record (e.g. quality record, samples, material specifications, lab testing, RSL testing).
• Ensure claim resolutions (compensate, return and replace, debit/credit note, other contingency resolution) are issued to either customer or supplier.
• Support CSR team to follow up claim resolution with suppliers.
• Support QA Colorist to ensure Color Management Program well implemented and maintained to all consolidation materials program as company direction.
• Maintains good working relationships with customers, suppliers, and internal teams in the company and all countries. Support QA Manager on manages solutions in terms of consistent quality.
• Other duties as assigned.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated independent working and interpersonal skills.
• Good command of both spoken and written English.
• Ability to maintain a high degree of accuracy while delegating work and working independently.
• Experience managing multiple priorities in a fast-paced environment.
• Strong problem solving and organizational skills.
• Ability to juggle multiple priorities and meet deadlines.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.