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Detail Lowongan
- Fungsi
- Customer Service
- Gaji
- Gaji Dirahasiakan
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Deskripsi Pekerjaan
Job Description
Where and how you can work:
This role is based in Jakarta, Indonesia.
At Canva, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. You’ll collaborate closely with local stakeholders in Indonesia and partner with global teams across Australia and the Philippines — bringing the voice of Indonesian users into global conversations.
What you’d be doing in this role:
As Canva scales, change continues to be part of our DNA. But we like to think that’s all part of the fun.
As a User Voice Experience Advocate in our User Voice Supergroup, sitting within Service Design & Delivery, you’ll shape how support feels for users in Indonesia. You’ll make sure our help experience feels truly local — while still being powered by Canva’s global capabilities.
This is a hands-on, impact-driven individual contributor role where you’ll analyse insights, design improvements, and drive measurable service outcomes.
At the moment, this role is focused on:
The Service Design & Delivery group within User Voice is on a mission to craft seamless, differentiated, issue-resolving experiences while driving smart investments.
We partner across product areas and international markets to create end-to-end support experiences that feel local — wherever our users are. Every user empowered, every voice heard — that’s what drives us.
As one of the early local advocates globally, you’ll help define what world-class, localized support looks like at Canva. The frameworks you build and insights you generate will influence how we support users across many more countries.
What’s in it for you?
Achieving our crazy big goals motivates us to work hard — and we do — but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too.
Here’s a taste of what’s on offer:
Other Stuff To Know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above — we still want to hear from you!
Please note that interviews are conducted virtually.
Where and how you can work:
This role is based in Jakarta, Indonesia.
At Canva, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. You’ll collaborate closely with local stakeholders in Indonesia and partner with global teams across Australia and the Philippines — bringing the voice of Indonesian users into global conversations.
What you’d be doing in this role:
As Canva scales, change continues to be part of our DNA. But we like to think that’s all part of the fun.
As a User Voice Experience Advocate in our User Voice Supergroup, sitting within Service Design & Delivery, you’ll shape how support feels for users in Indonesia. You’ll make sure our help experience feels truly local — while still being powered by Canva’s global capabilities.
This is a hands-on, impact-driven individual contributor role where you’ll analyse insights, design improvements, and drive measurable service outcomes.
At the moment, this role is focused on:
- Being the champion for Indonesian users in every global conversation — advocating for local needs, pushing back where global decisions would hurt the Indonesian experience, and ensuring Indonesia's voice shapes how Canva builds and prioritises support globally
- Owning and executing the support strategy for Indonesia — grounded in user insights and aligned with global User Voice processes
- Using data — CSAT, contact drivers, effort scores, and dissatisfied user feedback — to diagnose what's breaking and turn insights into concrete improvements
- Designing and launching support programs from scratch — building the frameworks, running pilots, iterating fast, and owning outcomes end to end
- Auditing and improving help center content, chatbot responses, and specialist communications to ensure they reflect Indonesian language, culture, and expectations
- Partnering cross-functionally with Product, Growth, Enterprise and Print teams to deliver seamless end-to-end support experiences — influencing without formal authority
- You have relevant experience in customer experience, support operations, service design, or related strategic roles — in consumer-facing, tech, or high-growth environments
- You've launched 0–1 programs from scratch and can point to the measurable impact they drove
- You've used CX data (CSAT, NPS, contact drivers, effort scores) to diagnose problems and build the case for change — with stakeholders who didn't always agree with you
- You're a strong problem solver who can navigate ambiguity, analyse data, and make sound decisions with practical judgement
- You're an exceptional communicator — fluent in Bahasa Indonesia and English — and can confidently translate user insights into compelling stories for global stakeholders
- You're comfortable rolling up your sleeves and getting into the detail while maintaining a clear strategic lens
- You thrive in fast-paced environments, think in systems not just tasks, and have the ambition to scale what you build beyond your current remit
The Service Design & Delivery group within User Voice is on a mission to craft seamless, differentiated, issue-resolving experiences while driving smart investments.
We partner across product areas and international markets to create end-to-end support experiences that feel local — wherever our users are. Every user empowered, every voice heard — that’s what drives us.
As one of the early local advocates globally, you’ll help define what world-class, localized support looks like at Canva. The frameworks you build and insights you generate will influence how we support users across many more countries.
What’s in it for you?
Achieving our crazy big goals motivates us to work hard — and we do — but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too.
Here’s a taste of what’s on offer:
- Equity packages — we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- A Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
- Flexible leave options that empower you to be a force for good, take time to recharge and support you personally
Other Stuff To Know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above — we still want to hear from you!
Please note that interviews are conducted virtually.
Tentang Posisi Program Manager - Customer Experience
Program Manager - Customer Experience di Canva adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.
Pekerjaan di kategori Customer Service umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.
Tips Melamar Program Manager - Customer Experience di Canva
Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:
- Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Program Manager - Customer Experience di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
- Riset singkat tentang Canva: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
- Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Program Manager - Customer Experience, bukan sekadar paragraf umum.
Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.
Estimasi Gaji & Total Kompensasi
Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.
Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Program Manager - Customer Experience.
Persiapan Interview untuk Posisi Program Manager - Customer Experience
Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Program Manager - Customer Experience, pelamar umumnya melewati beberapa tahap berikut:
- Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
- Interview teknis / studi kasus: relevan untuk bidang customer service, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
- Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
- Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.
Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.
Waspada Penipuan Rekrutmen
Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:
- Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
- Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
- Cek konsistensi informasi lowongan dengan halaman karir resmi Canva bila tersedia.
Bila menemukan kejanggalan, laporkan ke [email protected]. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.
Jelajahi Lowongan Serupa
Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:
Pertanyaan yang Sering Ditanyakan
Bagaimana cara melamar lowongan Program Manager - Customer Experience di Canva?
Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.
Berapa kisaran gaji untuk posisi Program Manager - Customer Experience?
Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter Canva.
Apakah lowongan Program Manager - Customer Experience ini masih dibuka?
Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.
Apakah InfoLoker.id memungut biaya pelamar?
Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.
Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.
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