Inside Sales Representative

About the Company

Volex is a global leader in integrated manufacturing for performance-critical applications and a supplier of power products. We serve a diverse range of markets and customers, with particular expertise in cable assemblies, higher-level assemblies, data center power and connectivity, electric vehicle charging, and consumer electricals. We are headquartered in the UK and operate from 28 manufacturing locations with a global workforce of over 14,000 employees across 25 countries. Volex operates across five divisions: Complex Industrial Technology, Consumer Electricals, Electric Vehicles, Medical, and Off-Highway/Specialist Automotive. Our products are sold through our own locally based sales teams and through authorized distributor partners to Original Equipment Manufacturers (‘OEMs’) and Electronic Manufacturing Services (‘EMS’) companies worldwide. All of the products and services that we offer are integral to the increasingly complex digital world in which we live, providing power and connectivity from the most common household items to the most complex medical equipment.

About the Role:

• ISR role reports to Regional Sales Manager, Sales.
• The primary duties of this role are to deliver superior customer relationship management in conjunction with their regional sales organization. To achieve this objective he/she will build solid, in-depth relationships with customers aimed at fulfilling a trusting rapport and expanding customer's commitment to purchase and utilize Volex products.

Duties And Responsibilities:

• Assist Sales team with proper pipeline management (SFDC) to ensure latest position is represented for all programs. Include quarterly QAD price renewals, and re-quotes for existing business OPPs.
• RFQ tracking
• Work closely with all levels of the Sales Rep organization to understand and engage in winning opportunities
• Maintain relationships with customers by providing support, information, and guidance
• Ability to respond to rapid change, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work without detailed supervision
• Provide in-country’s office administrative support, including logistic, shipment billing, tracking delivery of product till they are shipped to customers.
• Work with internal departments within the group to support Outside Sales team
• Assist sales to obtain drawings and certificates from databases
• Work with marketing and sales team to coordinate any ECN issue
• Ensure effective communications between factory and the team
• Ensure samples and documents to be effectively accomplished by the related department.
• Liaise with customer on samples and documents submission for part approval till customer approval is obtained

Qualifications

• Bachelor degree in Electrical, Electronics, Business Administration, Technical, or other related field
• Minimum of 2-3 years’ experience in Inside Sales or Customer Service environment.

Required Skills

• Ability to build customer relationships
• High Energy Level. Demonstrated ability in meeting sales goals
• High Tech, Direct (B2B) or distribution experience a plus
• Ability to work independently
• Ability to travel to customers (when needed, at times)
• Strong problem-solving skills
• Strong written and verbal communication skills (English and or Chinese if any)
• Proficiency in Microsoft Office: Word, Excel, Outlook and overall computer literacy.

Equal Opportunity Statement

Volex is committed to upholding fair, inclusive, and non-discriminatory employment practices. All employment decisions are based strictly on job-related qualifications and merit, without regard to personal characteristics unrelated to job performance. We maintain a zero-tolerance policy toward discrimination, harassment, and the use of child labour. Volex also recognises and respects the right of employees to representation and collective bargaining, and we are dedicated to fostering a safe, respectful, and empowering work environment for all.