Ecommerce Specialist

About MENARD

Founded in 1959, MENARD is a prestigious Japanese skincare and cosmetics house known for merging cutting-edge dermatological research. With a commitment to "seeking true beauty," MENARD creates luxurious skincare rituals that elevate both skin and lifestyle. 

As we continue to expand our brand presence globally, we are seeking a passionate Social Media Executive / Social Media Specialist to help deliver our story of beauty with integrity and sophistication.

Role Overview

An E-Commerce Specialist manages and optimizes a company's online sales presence to drive growth, improve user experience, and maximize revenue. They act as the bridge between marketing, sales, IT, and customer service to ensure seamless online operations. Their work involves managing product listings, monitoring website performance, analyzing data, implementing promotional campaigns, and staying updated with digital trends to ensure competitiveness in the online marketplace.

Reports To : Director Marketing

Department : Sales & Marketing

Employment Type : Full-time

Location : Tangerang, Indonesia 

Platform Management

• Manage and update product listings, visual platform, pricing, and inventory on e-commerce platforms (e.g., Tiktok Shop, Tokopedia, Shopee).
• Ensure product content, descriptions, and images are accurate, engaging, and SEO-friendly.
• Monitor platform performance, troubleshoot issues, and coordinate with tech teams for improvements.
• Plan and execute online campaigns and affiliate programs.
• Coordinate seasonal promotions, discounts, and product launches to drive traffic and conversions.

Digital Marketing & Promotions

• Plan and execute online marketing campaigns, including email marketing, PPC, SEO, and affiliate programs.
• Coordinate seasonal promotions, discounts, and product launches to drive traffic and conversions.
• Collaborate with marketing teams on social media and influencer campaigns to boost brand visibility.

Data Analysis & Reporting

• Track sales performance, platform traffic, and campaign effectiveness.
• Prepare reports on KPIs such as conversion rates, average order value (AOV), and customer acquisition cost (CAC).
• Use insights to recommend strategies for growth and optimization.

Customer Experience & Support

• Ensure a smooth and positive customer journey across all digital touchpoints.
• Collaborate with customer service teams to resolve order issues, returns, and inquiries promptly.
• Gather customer feedback to improve website functionality and overall user experience.

Marketplace & Competitor Analysis

• Monitor competitor activities, pricing, and market trends.
• Identify opportunities for new product listings, marketplaces, or sales channels.

Collaboration & Cross-Functional Work

• Work closely with logistics, finance, and product teams to ensure seamless order fulfillment.
• Coordinate with design teams for visuals, banners, and other creative assets.

Ideal Candidate Profile

• 1–3 years of experience in e-commerce, digital marketing, or online retail (fresh graduates with internship experience may be considered for entry-level roles).
• Experience working with e-commerce platform (e.g., Shopee, Tokopedia, TiktokShop).
• Proficiency in managing product listings, inventory, and pricing on various platforms.
• Basic understanding of SEO, SEM, Platform Ads, email marketing, and social media advertising.
• Familiarity with Google Analytics, Meta Ads Manager, or similar tools to track KPIs and sales performance.
• Ability to create compelling product descriptions and ensure visuals are optimized for conversion.
• Knowledge of Canva, Photoshop, or similar tools for simple content editing is a plus.
• Strong skills in data handling, reporting, and analysis.

What MENARD Offers

• A unique opportunity to be part of one of Japan’s most revered luxury skincare brands
• Dynamic, cross-functional collaboration with teams across marketing, e-commerce, and retail
• A culture that values refinement, respect, and innovation
• Competitive salary, skincare allowance, and professional development opportunities