Customer Success Manager

Diposting: 25 Mei 2026

Detail Lowongan

Fungsi: Customer Service
Gaji: Gaji Dirahasiakan

Deskripsi Pekerjaan

Location: Jakarta, Indonesia

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Thales has been present in the Republic of Indonesia for 45 years in the defence, aerospace and space domains, delivering a wide range of civil and defence solutions that highlight our strong commitment to working with the Indonesian government and local stakeholders. In recent years, our innovative solutions in air traffic management systems and telecom satellites have further strengthened our presence in the country alongside our digital portfolio of solutions such as biometrics, data protection and cybersecurity now serving the needs of diverse customers in civil sectors.

In line with the missions of Aviation Global Services (AGS), the holder of the job is responsible for the satisfaction of a portfolio of airlines, OEM or MRO’s for all technical and contract management aspects of the relationship.

The primary focus of a Customer Success Manager (CSM) is to enhance the partnership with the customer through responsiveness, advocacy and management to the specific working contractual agreement between Thales and the customer.

The job holder takes ownership of the customer’s concerns and works toward the resolution in coordination with the customer to drive in-service technical and contractual performance of all Thales products and services.

The CSM will work closely with the Regional Sales Manager (RSM) and internal stakeholders from marketing and sales, technical back-office, Customer Experience Team and operations to ensure a good level of Customer Satisfaction for the Thales Aviation Global Services organization

The CSM will maintain and improve their assigned customer positions in Thales rankings with Aircraft Manufacturers, such as Airbus, Boeing and ATR. Additionally, the CSM will manage and monitor their assigned customer scorecards. Any actions to improve or maintain will be via regular customer visits, Thales internal meetings, process improvements and pro-active approach to good customer service. The CSM will also be responsible to monitor the in-service performance, fleet configurations and reliability of the Thales components and manage any recovery plans with their specific airlines.

The CSM will also manage and coordinate with the customer, any support, services or contractual changes. These changes could be in the form of retrofit agreements, technical publications, training, test equipment, etc.

Responsibilities:

In charge of technical support for airline/operator customers
Communicate pro-actively with Customers as primary technical interface (Maintenance, Engineering, Operations)
Conduct technical/programs reviews with Customers Technical, Maintenance and Repair organizations as required
Identify and report on Customers technical issues & Develop and implement resolution plans
Assess Customers product removals/reliability data to detect potential problems as early as possible, then propose, implement and follow-up reliability improvement plans
Supports and prepares for Entry into Service for new aircraft type, equipment or In Flight Entertainment Systems
Supports Regional Sales Managers in contract negotiations on performance and operational obligations
Post-award contract implementation and coordinate with internal stakeholders on contractual commitments
Manage cash and financial terms of payment, and generate accurate and timely reporting and forecasting
Validate & update customers flying hours (FH) for invoicing to Back Office and provides forecasts for By-The-Hour (BTH) contracts
Seek for continuous improvement in customer relationships through regular interaction
Manage and ensure that action items from the respective customer satisfaction platforms (i.e. NPS, Airframer Surveys, etc) are captured and followed up in a timely manner
Identify and drive incremental business opportunities that will help to increase margins within customer contracts

Requirements:

May require frequent travel for customers’ engagement
Excellent communication and presentation skills
Problem solving and relationship building
Customer focused and emphatic
Team player, able to work under pressure, enthusiasm is essential
Adaptable and resilient in a fast-paced environment
Strong organizational skills and attention to detail
Familiarity with Customer Relationship Management (CRM) software (e.g. SalesForce) Comfortable with data analytics tool

Other information:

Working Location: Remotely
Working Hours: Monday - Friday, 9am - 6pm

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.

Tentang Posisi Customer Success Manager

Customer Success Manager di Thales adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.

Pekerjaan di kategori Customer Service umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.

Tips Melamar Customer Success Manager di Thales

Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:

Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Customer Success Manager di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
Riset singkat tentang Thales: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Customer Success Manager, bukan sekadar paragraf umum.

Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.

Estimasi Gaji & Total Kompensasi

Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.

Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Customer Success Manager.

Persiapan Interview untuk Posisi Customer Success Manager

Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Customer Success Manager, pelamar umumnya melewati beberapa tahap berikut:

Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
Interview teknis / studi kasus: relevan untuk bidang customer service, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.

Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.

Waspada Penipuan Rekrutmen

Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:

Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
Cek konsistensi informasi lowongan dengan halaman karir resmi Thales bila tersedia.

Bila menemukan kejanggalan, laporkan ke [email protected]. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.

Jelajahi Lowongan Serupa

Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:

Pertanyaan yang Sering Ditanyakan

Bagaimana cara melamar lowongan Customer Success Manager di Thales?

Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.

Berapa kisaran gaji untuk posisi Customer Success Manager?

Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter Thales.

Apakah lowongan Customer Success Manager ini masih dibuka?

Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.

Apakah InfoLoker.id memungut biaya pelamar?

Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.

Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.