Quality Control Operator
LinkedInUnited Steel Center Indonesia
Customer Relationship Management (CRM) Analyst
PT Astra Digital Arta(AstraPay)Diposting: 6 Juni 2026
Lamar Sekarang di LinkedIn ↗Detail Lowongan
- Fungsi
- Sales
- Gaji
- Gaji Dirahasiakan
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Deskripsi Pekerjaan
Data Analysis
Collect, analyze, and interpret customer data from various sources to provide insights and recommendations.
Develop and maintain dashboards and reports to track key metrics related to customer acquisition, retention, and engagement.
CRM System Management
Oversee the implementation and maintenance of the CRM system, ensuring data integrity and accuracy.
Collaborate with IT and other departments to ensure the CRM system meets business needs.
Customer Segmentation
Develop and implement customer segmentation strategies to target specific customer groups effectively.
Create and maintain customer profiles and personas to support targeted marketing efforts.
Campaign Management
Work with marketing teams to design, execute, and evaluate CRM campaigns.
Track campaign performance and make data-driven recommendations for improvement.
Execute loyalty program campaigns, including points and voucher distribution.
Customer Loyalty Management
Manage and optimize customer loyalty programs, including the administration of points and vouchers.
Analyze loyalty program data to provide insights and recommendations for enhancing customer loyalty.
Monitor and report on the effectiveness of loyalty initiatives and campaigns.
Cross-Sell And Up-Sell Activities
Identify opportunities for cross-selling and up-selling products and services to existing customers.
Develop and implement strategies to increase cross-sell and up-sell rates.
Lead Generation
Generate and qualify leads through various channels.
Collaborate with sales and marketing teams to nurture leads and convert them into customers.
Content Creation
Create engaging content for email campaigns, push notifications, and other communication channels.
Design visually appealing materials for campaigns (preferred).
Customer Insights
Conduct surveys, focus groups, and other research methods to gather customer feedback and insights.
Use insights to identify trends, opportunities, and areas for improvement in the customer journey.
Reporting And Communication
Prepare regular reports on CRM and loyalty program performance and present findings to senior management.
Communicate effectively with stakeholders to ensure alignment on CRM and loyalty strategies and objectives.
Education
Minimum Qualifications:
Bachelor’s degree in Marketing, Business, Data Analytics, or a related field.
Experience
Proven experience as a CRM Analyst or similar role, preferably in the e-money or financial services industry.
Experience with CRM software (e.g., MoEngage, CleverTap, Insider, Salesforce, HubSpot) and data analysis tools (e.g., SQL, Excel, Tableau).
Experience in managing customer loyalty programs.
Experience in cross-sell, up-sell, and lead generation activities.
Skills
Strong analytical and problem-solving skills.
Proficiency in data analysis and visualization.
Excellent communication and presentation skills.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.
Content creation skills for email and push notifications.
Design skills (will be a plus).
Technical Skills
Proficient in using CRM software and data analysis tools.
Knowledge of data privacy regulations and best practices.
Familiarity with digital marketing and customer experience strategies.
Personal Attributes
Strong strategic thinking and planning skills.
Ability to adapt to a fast-paced, dynamic work environment.
High level of integrity and commitment to customer satisfaction.
Preferred Qualifications
Advanced degree in a related field.
Experience in the e-money or financial services industry.
Certification in CRM or data analytics.
Collect, analyze, and interpret customer data from various sources to provide insights and recommendations.
Develop and maintain dashboards and reports to track key metrics related to customer acquisition, retention, and engagement.
CRM System Management
Oversee the implementation and maintenance of the CRM system, ensuring data integrity and accuracy.
Collaborate with IT and other departments to ensure the CRM system meets business needs.
Customer Segmentation
Develop and implement customer segmentation strategies to target specific customer groups effectively.
Create and maintain customer profiles and personas to support targeted marketing efforts.
Campaign Management
Work with marketing teams to design, execute, and evaluate CRM campaigns.
Track campaign performance and make data-driven recommendations for improvement.
Execute loyalty program campaigns, including points and voucher distribution.
Customer Loyalty Management
Manage and optimize customer loyalty programs, including the administration of points and vouchers.
Analyze loyalty program data to provide insights and recommendations for enhancing customer loyalty.
Monitor and report on the effectiveness of loyalty initiatives and campaigns.
Cross-Sell And Up-Sell Activities
Identify opportunities for cross-selling and up-selling products and services to existing customers.
Develop and implement strategies to increase cross-sell and up-sell rates.
Lead Generation
Generate and qualify leads through various channels.
Collaborate with sales and marketing teams to nurture leads and convert them into customers.
Content Creation
Create engaging content for email campaigns, push notifications, and other communication channels.
Design visually appealing materials for campaigns (preferred).
Customer Insights
Conduct surveys, focus groups, and other research methods to gather customer feedback and insights.
Use insights to identify trends, opportunities, and areas for improvement in the customer journey.
Reporting And Communication
Prepare regular reports on CRM and loyalty program performance and present findings to senior management.
Communicate effectively with stakeholders to ensure alignment on CRM and loyalty strategies and objectives.
Education
Minimum Qualifications:
Bachelor’s degree in Marketing, Business, Data Analytics, or a related field.
Experience
Proven experience as a CRM Analyst or similar role, preferably in the e-money or financial services industry.
Experience with CRM software (e.g., MoEngage, CleverTap, Insider, Salesforce, HubSpot) and data analysis tools (e.g., SQL, Excel, Tableau).
Experience in managing customer loyalty programs.
Experience in cross-sell, up-sell, and lead generation activities.
Skills
Strong analytical and problem-solving skills.
Proficiency in data analysis and visualization.
Excellent communication and presentation skills.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.
Content creation skills for email and push notifications.
Design skills (will be a plus).
Technical Skills
Proficient in using CRM software and data analysis tools.
Knowledge of data privacy regulations and best practices.
Familiarity with digital marketing and customer experience strategies.
Personal Attributes
Strong strategic thinking and planning skills.
Ability to adapt to a fast-paced, dynamic work environment.
High level of integrity and commitment to customer satisfaction.
Preferred Qualifications
Advanced degree in a related field.
Experience in the e-money or financial services industry.
Certification in CRM or data analytics.
Tentang Posisi Customer Relationship Management (CRM) Analyst
Customer Relationship Management (CRM) Analyst di PT Astra Digital Arta(AstraPay) adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.
Pekerjaan di kategori Sales umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.
Tips Melamar Customer Relationship Management (CRM) Analyst di PT Astra Digital Arta(AstraPay)
Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:
- Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Customer Relationship Management (CRM) Analyst di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
- Riset singkat tentang PT Astra Digital Arta(AstraPay): lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
- Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Customer Relationship Management (CRM) Analyst, bukan sekadar paragraf umum.
Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.
Estimasi Gaji & Total Kompensasi
Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.
Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Customer Relationship Management (CRM) Analyst.
Persiapan Interview untuk Posisi Customer Relationship Management (CRM) Analyst
Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Customer Relationship Management (CRM) Analyst, pelamar umumnya melewati beberapa tahap berikut:
- Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
- Interview teknis / studi kasus: relevan untuk bidang sales, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
- Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
- Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.
Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.
Waspada Penipuan Rekrutmen
Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:
- Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
- Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
- Cek konsistensi informasi lowongan dengan halaman karir resmi PT Astra Digital Arta(AstraPay) bila tersedia.
Bila menemukan kejanggalan, laporkan ke [email protected]. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.
Jelajahi Lowongan Serupa
Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:
Pertanyaan yang Sering Ditanyakan
Bagaimana cara melamar lowongan Customer Relationship Management (CRM) Analyst di PT Astra Digital Arta(AstraPay)?
Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.
Berapa kisaran gaji untuk posisi Customer Relationship Management (CRM) Analyst?
Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter PT Astra Digital Arta(AstraPay).
Apakah lowongan Customer Relationship Management (CRM) Analyst ini masih dibuka?
Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.
Apakah InfoLoker.id memungut biaya pelamar?
Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.
Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.
Lowongan Serupa
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