Senior Data Analyst - PayLater
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Customer Excellence & Operations Specialist
AtradiusDiposting: 14 Agustus 2026
Lamar Sekarang di LinkedIn ↗Detail Lowongan
- Fungsi
- Operasional
- Gaji
- Gaji Dirahasiakan
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Deskripsi Pekerjaan
Atradius
The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.
At Atradius, we believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service. Read on more on our Career site: https://careers.atradius.com/en/careers.
About The Role
We are looking for a proactive and customer-focused Customer Experience & Operations Specialist to deliver outstanding service and support the efficient execution of customer-facing operational processes. This role is ideal for someone who enjoys solving problems, improving processes, working with customers, and taking ownership of outcomes in a fast-moving environment. We are particularly interested in candidates with 2–5 years of experience in customer service, operations, insurance, banking, financial services, or business support functions.
Key Responsibilities
Customer Experience & Support
This role is at the heart of the customer experience, combining service excellence with operational effectiveness. It offers the opportunity to make a tangible impact on customer satisfaction, process improvement, and the continued growth of the business.
Atradius is a market leader operating in 50+ countries, helping companies trade safely across domestic and international markets. Joining Atradius provides exposure to a global network, multinational customers, and a unique industry that combines finance, risk management, and customer service. You'll gain valuable experience in an international environment while contributing directly to the growth and success of our customers.
What do we offer?
The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.
I am Atradius! - Do you want to know who we are?
Get to know Atradius colleagues in this video: https://www.youtube.com/watch?v=NnsgT04OpTU&t=4s
Atradius is a global provider of credit insurance, bond and surety, collections and information services, with a strategic presence in over 50 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. Atradius is a member of Grupo Catalana Occidente (GCO.MC), one of the largest insurers in Spain and one of the largest credit insurers in the world.
You can find further information on our website: https://group.atradius.com
The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.
At Atradius, we believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service. Read on more on our Career site: https://careers.atradius.com/en/careers.
About The Role
We are looking for a proactive and customer-focused Customer Experience & Operations Specialist to deliver outstanding service and support the efficient execution of customer-facing operational processes. This role is ideal for someone who enjoys solving problems, improving processes, working with customers, and taking ownership of outcomes in a fast-moving environment. We are particularly interested in candidates with 2–5 years of experience in customer service, operations, insurance, banking, financial services, or business support functions.
Key Responsibilities
Customer Experience & Support
- Build and maintain strong relationships both internally and externally.
- Act as a key point of contact for customer enquiries and service support.
- Coordinate customer communications, onboarding, training, and follow-up activities.
- Support the adoption of digital tools and self-service solutions.
- Prepare and manage customer documentation and administrative processes.
- Maintain accurate customer records and operational data.
- Monitor transaction processing, invoicing, and operational workflows.
- Coordinate with internal and external stakeholders to ensure timely service delivery.
- Identify opportunities to streamline, standardize, and automate processes.
- Contribute ideas to improve customer satisfaction, operational efficiency, and scalability.
- Support reporting, service reviews, and process improvement initiatives.
- High levels of customer satisfaction.
- Timely and accurate completion of operational activities.
- Improved service quality and turnaround times.
- Increased adoption of digital solutions.
- Greater operational efficiency and support for business growth.
- Strong customer service and stakeholder management skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and relationship-building abilities.
- Proactive, solution-oriented mindset.
- Experience in customer operations, administration, financial services, or a professional services environment is an advantage.
- Local language skills are imperative
- Market knowledge is beneficial.
This role is at the heart of the customer experience, combining service excellence with operational effectiveness. It offers the opportunity to make a tangible impact on customer satisfaction, process improvement, and the continued growth of the business.
Atradius is a market leader operating in 50+ countries, helping companies trade safely across domestic and international markets. Joining Atradius provides exposure to a global network, multinational customers, and a unique industry that combines finance, risk management, and customer service. You'll gain valuable experience in an international environment while contributing directly to the growth and success of our customers.
What do we offer?
- A dynamic, international and challenging work environment
- Training and support to reach your full potential including the opportunity for continuous professional development
- Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards
- Challenging tasks with individual development and training opportunities
The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.
I am Atradius! - Do you want to know who we are?
Get to know Atradius colleagues in this video: https://www.youtube.com/watch?v=NnsgT04OpTU&t=4s
Atradius is a global provider of credit insurance, bond and surety, collections and information services, with a strategic presence in over 50 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. Atradius is a member of Grupo Catalana Occidente (GCO.MC), one of the largest insurers in Spain and one of the largest credit insurers in the world.
You can find further information on our website: https://group.atradius.com
Tentang Posisi Customer Excellence & Operations Specialist
Customer Excellence & Operations Specialist di Atradius adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.
Pekerjaan di kategori Operasional umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.
Tips Melamar Customer Excellence & Operations Specialist di Atradius
Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:
- Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Customer Excellence & Operations Specialist di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
- Riset singkat tentang Atradius: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
- Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Customer Excellence & Operations Specialist, bukan sekadar paragraf umum.
Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.
Estimasi Gaji & Total Kompensasi
Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.
Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Customer Excellence & Operations Specialist.
Persiapan Interview untuk Posisi Customer Excellence & Operations Specialist
Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Customer Excellence & Operations Specialist, pelamar umumnya melewati beberapa tahap berikut:
- Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
- Interview teknis / studi kasus: relevan untuk bidang operasional, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
- Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
- Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.
Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.
Waspada Penipuan Rekrutmen
Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:
- Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
- Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
- Cek konsistensi informasi lowongan dengan halaman karir resmi Atradius bila tersedia.
Bila menemukan kejanggalan, laporkan ke [email protected]. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.
Jelajahi Lowongan Serupa
Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:
Pertanyaan yang Sering Ditanyakan
Bagaimana cara melamar lowongan Customer Excellence & Operations Specialist di Atradius?
Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.
Berapa kisaran gaji untuk posisi Customer Excellence & Operations Specialist?
Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter Atradius.
Apakah lowongan Customer Excellence & Operations Specialist ini masih dibuka?
Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.
Apakah InfoLoker.id memungut biaya pelamar?
Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.
Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.
Lowongan Serupa
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