Control Tower Specialist

Diposting: 20 Oktober 2026

Detail Lowongan

Fungsi: Logistik
Gaji: Gaji Dirahasiakan

Deskripsi Pekerjaan

Job Description

Job Summary:

Provides analysis, definition and recommendations to support Ocean Export Services improvements, efficiencies and business development. Provides analysis for projects, ad hoc studies, pricing and costing decisions, productivity assessment, process improvement, transition management and corporate training. As the Control Tower Team Lead, this role is also responsible for leading the daily activities of the Control Tower team, driving operational excellence, ensuring service delivery performance, and acting as the primary escalation point for customer and operational issues.

Essential Functions:

Lead the daily execution of the regional Control Tower activities, ensuring consistent service delivery, governance, and adherence to customer SOPs across all assigned countries and business units.
Act as the primary escalation point for complex operational issues, driving timely resolution with internal operations teams, carriers, suppliers, and customer stakeholders.
Supervise and coach Logistics Specialists and support their professional development through regular feedback, performance monitoring, and knowledge sharing.
Allocate workload and resources across the team to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
Build effective relationships and establish credibility with customers, carriers, vendors, regional business teams, and internal functional departments.
Lead regular operational governance meetings with customers, carriers, drayage providers, shipping sites, and internal stakeholders to review operational performance, risks, and continuous improvement initiatives.
Monitor shipment execution across the region, proactively identifying shipment risks, delays, capacity constraints, documentation issues, customs concerns, and other operational exceptions before they impact customer supply chains.
Drive end-to-end exception management by coordinating cross-functional teams and ensuring issues are resolved within agreed response timelines.
Lead customer implementations, new business unit onboarding, transition activities, and process stabilization to ensure successful project delivery.
Analyze operational performance using internal systems and external data sources to identify trends, root causes, improvement opportunities, and business risks.
Develop dashboards, KPI reports, business reviews, and executive presentations for customers and senior management.
Drive continuous improvement initiatives by standardizing processes, eliminating operational inefficiencies, improving productivity, and implementing best practices across the regional network.
Work closely with Ocean Carriers, Freight Forwarders, Drayage Providers, Customs Brokers, and Shipping Sites to improve operational performance and supplier collaboration.
Support pricing, productivity assessments, costing analysis, business cases, and strategic initiatives as required.
Ensure compliance with customer SOPs, regional governance standards, regulatory requirements, trade compliance, and company policies.
Support business continuity planning and lead operational recovery activities during supply chain disruptions or crisis situations.
Provide coaching and operational guidance to team members while fostering a collaborative, customer-focused, and high-performance team culture.
Collaborate with Business Development, Solution Design, Operations, Procurement, IT, and Customer Success teams to support business growth and customer retention.
Identify automation opportunities and work with business analysts and digital teams to enhance operational visibility and reporting capabilities.
Lead special projects, customer initiatives, and strategic regional programs assigned by management.
Perform other duties and responsibilities as assigned.

Job Requirements

Job Requirements

Bachelor’s degree required with at least four (3) to five (7) years of operational experience.
Candidate should have the ability to learn operational systems and visibility applications.
Proficient capabilities in Microsoft Office, particularly Excel and PowerPoint.
Strong communication and stakeholder management skills
The ability to work on a team and leadership experience is strongly desired.
Customer-focused and solution-oriented mindset
Good coordination and multitasking capability
Strong analytical and problem-solving skills
Proactive, adaptable, and willing to learn
Ability to work independently and collaboratively in a regional environment
Good organizational and follow-up skills
Ability to identify improvement opportunities and support business growth initiatives

Tentang Posisi Control Tower Specialist

Control Tower Specialist di PSA BDP adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.

Pekerjaan di kategori Logistik umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.

Tips Melamar Control Tower Specialist di PSA BDP

Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:

Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Control Tower Specialist di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
Riset singkat tentang PSA BDP: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Control Tower Specialist, bukan sekadar paragraf umum.

Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.

Estimasi Gaji & Total Kompensasi

Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.

Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Control Tower Specialist.

Persiapan Interview untuk Posisi Control Tower Specialist

Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Control Tower Specialist, pelamar umumnya melewati beberapa tahap berikut:

Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
Interview teknis / studi kasus: relevan untuk bidang logistik, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.

Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.

Waspada Penipuan Rekrutmen

Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:

Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
Cek konsistensi informasi lowongan dengan halaman karir resmi PSA BDP bila tersedia.

Bila menemukan kejanggalan, laporkan ke [email protected]. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.

Jelajahi Lowongan Serupa

Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:

Pertanyaan yang Sering Ditanyakan

Bagaimana cara melamar lowongan Control Tower Specialist di PSA BDP?

Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.

Berapa kisaran gaji untuk posisi Control Tower Specialist?

Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter PSA BDP.

Apakah lowongan Control Tower Specialist ini masih dibuka?

Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.

Apakah InfoLoker.id memungut biaya pelamar?

Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.

Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.