Account Solution Engineer - Indonesia

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Solution Engineer is responsible for leading the solution throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience.

The Solutions Engineer is an experienced person who works alongside their colleagues, participates in building our team culture and supports their aligned sales team to create solutions for prospects and customers.

To accomplish this, the Solutions Engineer must have a strong desire to set the vision translating business objectives into enticing and actionable recommendations. The Solution Engineer will act as a trusted advisor to our customers while aiding the customer’s transformational journey.

Responsibilities

• Manage enterprise organisations across a range of industries to understand their challenges and goals through focused discovery sessions and workshops
• Work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals
• Build trusted relationship with senior executives and key decision makers across Business and Technology
• Able to create the first level of Business Architecture and engage Business/ IT on it.
• To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs aligned to business value
• Coordinate and lead the entire solution cycle through close collaboration with a broad range of supporting technical and business resources
• To fully understand and clearly articulate the unique benefits of Salesforce to a wide range of customer stakeholders from front line staff right up to C-level executives
• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners
• Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers.
• Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.
• Must have a proven track record in the development and delivery of differentiated custom solutions and presentations, including technical concepts, to key decision makers to address their business issues and needs.
• Ability to orchestrate a sales cycle which requires involvement of multiple internal and external resources.
• Willing to live full time in Indonesia and travel 25% of the time.
  
  

Skills/Experience Required

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience
• Exposure to Design Thinking, Consulting methodologies and Enterprise Architecture would be an added advantage
• A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
• Business case/value engineering experience to drive compelling points of view
• Knowledge of related applications, relational database and web technology
• Solid oral, written, presentation, collaboration and interpersonal communication skills and relationship skills
• Ability to work as part of a team to solve technical problems in a varied environment
• Translate these needs into a compelling vision and roadmap for our customers
• Translating/Presenting/Understanding the unique business requirements of customers within multiple industries
• Track record of solution engineering, consultancy, delivery or training success for a software solution organisation. We are open to a variety of backgrounds for the role
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in varied, fast paced environments
• Inquisitive, practical and passionate about technology and sharing knowledge
• Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles
• Good at explaining ideas and finding ways to keep people’s attention.
• Knowledge of Salesforce will be an added advantage.
• Knowledge of Bahasa Indonesia is a must.
  
  

Insinyur Solusi bertanggung jawab memimpin solusi sepanjang siklus penjualan dan memberikan kepemimpinan pemikiran kepada perusahaan untuk mentransformasi pengalaman pelanggan mereka.

Insinyur Solusi adalah individu berpengalaman yang bekerja bersama rekan-rekannya, berpartisipasi dalam membangun budaya tim kami, dan mendukung tim penjualan yang sejalan untuk menciptakan solusi bagi prospek dan pelanggan.

Untuk mencapai hal ini, Insinyur Solusi harus memiliki keinginan yang kuat untuk menetapkan visi dengan mengubah tujuan bisnis menjadi rekomendasi yang menarik dan dapat dilaksanakan. Insinyur Solusi akan bertindak sebagai penasihat tepercaya bagi pelanggan kami sambil membantu perjalanan transformasi pelanggan.

Tanggung Jawab

Mengelola organisasi perusahaan di berbagai industri untuk memahami tantangan dan tujuan mereka melalui sesi penemuan dan workshop yang terfokus

Bekerja erat dengan pelanggan existing dan calon pelanggan sebagai penasihat tepercaya untuk memahami tantangan dan tujuan unik perusahaan mereka

Membangun hubungan tepercaya dengan eksekutif senior dan pemangku keputusan kunci di bidang Bisnis dan Teknologi

Mampu menciptakan arsitektur bisnis tingkat pertama dan melibatkan Bisnis/IT dalam hal tersebut.

Mengembangkan dan menyampaikan solusi kustom inovatif, termasuk konsep solusi kepada pemangku keputusan kunci untuk mengatasi masalah dan kebutuhan bisnis mereka yang selaras dengan nilai bisnis

Koordinasi dan memimpin seluruh siklus solusi melalui kolaborasi erat dengan berbagai sumber daya teknis dan bisnis yang mendukung

Memahami sepenuhnya dan menjelaskan dengan jelas manfaat unik Salesforce kepada berbagai pemangku kepentingan pelanggan, mulai dari staf lini depan hingga eksekutif tingkat C

Menyajikan solusi Salesforce dan mitra yang menarik sambil mendukung hubungan dengan pelanggan dan mitra

Menunjukkan inisiatif, motivasi diri, dan menghasilkan hasil berkualitas tinggi serta memenuhi semua harapan baik untuk pelanggan internal maupun eksternal.

Memiliki minat yang kuat dalam mengembangkan karier dan berpartisipasi dalam program pelatihan internal dan inisiatif bimbingan kami.

Harus memiliki rekam jejak yang terbukti dalam pengembangan dan penyampaian solusi kustom yang berbeda dan presentasi, termasuk konsep teknis, kepada pemangku kepentingan utama untuk mengatasi masalah dan kebutuhan bisnis mereka.

Kemampuan untuk mengoordinasikan siklus penjualan yang melibatkan berbagai sumber daya internal dan eksternal.

Siap tinggal penuh waktu di Indonesia dan melakukan perjalanan 25% dari waktu.

Keterampilan/Pengalaman Yang Diperlukan

Sarjana Ilmu Komputer, Teknik Perangkat Lunak, Sistem Informasi Manajemen (MIS), atau pengalaman kerja setara

Pengalaman dalam Design Thinking, metodologi konsultasi, dan Arsitektur Perusahaan akan menjadi nilai tambah

Pemahaman yang luas dan kemampuan untuk menjelaskan manfaat Komputasi Awan, SFA, Layanan & Dukungan, Pemasaran, dan solusi Mobile.

Pengalaman dalam analisis bisnis/nilai untuk mengembangkan argumen yang meyakinkan

Pengetahuan tentang aplikasi terkait, basis data relasional, dan teknologi web

Keterampilan komunikasi lisan, tertulis, presentasi, kolaborasi, dan interpersonal yang kuat

Kemampuan bekerja dalam tim untuk menyelesaikan masalah teknis di lingkungan yang beragam

Mengubah kebutuhan ini menjadi visi dan peta jalan yang meyakinkan untuk pelanggan kami

Menerjemahkan/Mempresentasikan/Memahami persyaratan bisnis unik pelanggan di berbagai industri

Rekam jejak keberhasilan dalam rekayasa solusi, konsultasi, implementasi, atau pelatihan untuk organisasi solusi perangkat lunak. Kami terbuka untuk berbagai latar belakang untuk peran ini

Keterampilan manajemen waktu yang terbukti dalam lingkungan tim yang dinamis.

Kemampuan bekerja dalam tim untuk menyelesaikan masalah di lingkungan yang beragam dan cepat berubah

Penuh rasa ingin tahu, praktis, dan bersemangat tentang teknologi serta berbagi pengetahuan

Mahir dalam mencari informasi dan bereksperimen, suka fokus pada topik tertentu dan menyelesaikan teka-teki

Mahir dalam menjelaskan ide dan menemukan cara untuk mempertahankan perhatian orang.

Pengetahuan tentang Salesforce akan menjadi nilai tambah.

Pengetahuan tentang Bahasa Indonesia wajib.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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